Privacy Policy

1. Data controller

• Identity: OP-25 S.L.
• Tax ID (CIF): B93954527
• Privacy contact: privacidad@op-25.com
• Product support: support.pawsandcare@op-25.com

2. Data we collect

Depending on how you use Paws & Care, we may process:

• Account information: email address, name or alias, and authentication credentials.
• Pet data: clinical records, heat cycles, vaccines, vet visits, photos, and PDF reports or other care documents.
• Service usage data: reminders, routines, shared expenses, and caregiver permissions you configure.
• Billing and subscriptions: information needed to manage in-app purchases and renewals (mainly processed by Apple or Google; we receive subscription status, not your full card number when payment is via the stores).
• Technical data: device identifiers, OS type, and diagnostic logs needed for security and stability.

We do not request sensitive data unrelated to the service. Pet data is information you enter and control in your account.

3. Purpose and legal basis

We process data to:

• Provide the pet-care management service (performance of contract).
• Allow sharing with caregivers, families, clinics, or shelters you expressly authorize.
• Manage subscriptions, billing, and user support.
• Comply with legal obligations and ensure service security (legitimate interest and/or legal obligation).

We do not sell your personal data or use it for third-party behavioral advertising.

4. Third-party services

To operate Paws & Care we use providers acting as processors or independent controllers:

• Supabase: authentication, database, and file storage (including photos and PDFs) linked to your account.
• Apple App Store / Google Play: payment processing and in-app subscription management under their own policies.

Providers only process data as needed to deliver their services and are bound by confidentiality and security obligations. International transfers use GDPR safeguards (SCCs or equivalent).

5. Data retention

We keep data while your account is active and for any additional time required for claims, accounting, or legal duties. After account deletion we erase or anonymize personal data within a reasonable period, except where legal blocking applies.

6. Your rights (GDPR)

You may exercise access, rectification, erasure, objection, restriction, and portability rights, and withdraw consent where processing is based on it.

Contact privacidad@op-25.com stating the right you wish to exercise and enough information to verify your identity. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).

7. Account and data deletion

In line with Apple App Store and Google Play requirements, you can request full deletion of your account and associated personal data:

• In the app: go to Settings / Account (or equivalent), choose “Delete account”, and confirm. We will delete your profile, pet data you own, and related content, without prejudice to information other authorized caregivers must keep or that belongs to another account.
• By email: write to privacidad@op-25.com with subject “Account deletion — Paws & Care” from your registered email. We will complete deletion within 30 days, except where legal retention applies.

Canceling a subscription in App Store or Google Play does not by itself delete the account; you must request deletion as above.

8. Security and minors

We apply appropriate technical and organizational measures to protect data. The service is not directed at children under 16 without parental/guardian consent where required by law.

9. Changes to this policy

We may update this Privacy Policy for legal or service changes. The current version will be posted here with the last-updated date. When required, we will ask for new consent.